Our Privacy Commitment

We believe privacy is a fundamental right. This policy describes how cmdctr collects, uses, and protects your personal information when you use our platform.

Quick Summary

What We Collect

• Account information (name, email)
• Usage data and analytics
• Content you create or upload
• Technical information

How We Protect It

• Industry-standard encryption
• Regular security audits
• Access controls and monitoring
• Secure data centers

1. Information We Collect

Information You Provide

• Account Information: Name, email address, company name, and billing details
• Profile Data: Optional profile information like bio, avatar, and preferences
• Content: Data you upload, create, or store in cmdctr (documents, workflows, agent configurations)
• Communications: Messages you send to our support team or through our platform

Information We Automatically Collect

• Usage Data: How you interact with our platform, features used, and session duration
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Cookies: Small files stored on your device to enhance functionality and analytics

AI Training Data

Content you explicitly upload for agent training is used solely to improve your agents' performance. We do not use your private data to train our general AI models without explicit consent.

2. How We Use Your Information

Service Delivery

• Provide and maintain our platform
• Process your requests and transactions
• Enable collaboration features
• Deliver customer support

Platform Improvement

• Analyze usage patterns and performance
• Develop new features and capabilities
• Fix bugs and security vulnerabilities
• Optimize user experience

Communication

We may use your contact information to:

• Send important service updates and security notifications
• Respond to your inquiries and support requests
• Share product updates and new features (with your consent)
• Provide billing and account information

3. Information Sharing

We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

When We May Share Information

• Service Providers: Trusted partners who help us operate our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of our company
• Your Consent: When you explicitly authorize us to share specific information

Workspace Collaboration

Information you share within your workspace (agents, workflows, documents) is accessible to other workspace members based on the permissions you set. You control what information is shared and with whom.

4. Data Security

Encryption

Data encrypted in transit and at rest using industry standards

Access Control

Strict access controls and authentication for all systems

Secure Infrastructure

SOC 2 compliant data centers with 24/7 monitoring

Security Measures

• Multi-factor authentication and single sign-on support
• Regular security audits and penetration testing
• Employee security training and background checks
• Incident response and breach notification procedures
• Data backup and disaster recovery plans

5. Your Rights and Choices

Data Subject Rights

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data

• Portability: Export your data in a standard format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities

How to Exercise Your Rights

You can exercise most of these rights directly through your account settings. For other requests, please contact us at privacy@cmdctr.com. We will respond within 30 days.

Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Content: Stored until you delete it or close your account
• Usage Logs: Typically retained for 12-24 months
• Billing Records: Kept for 7 years as required by law

When you delete your account, we remove your personal data within 30 days, except where required by law to retain certain information.

7. International Transfers

cmdctr operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses for EU data transfers
• Adequacy decisions where available
• Binding Corporate Rules for intra-group transfers

8. Children's Privacy

Our platform is designed for business use and is not intended for children under 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16, we will delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered address
• Displaying a prominent notice in our platform

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Privacy Team

Email

privacy@cmdctr.com

Response Time

Within 30 days

Data Protection Officer

Email

dpo@cmdctr.com

For EU Residents

GDPR-related inquiries

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